One-line summary: "Smart chat helper that talks to customers and helps them find what they need"
Problem:
- Customers had questions but no one was there to help them right away
- People wanted to know about shipping, returns, and products but had to wait for answers
- Customers would leave the website because they couldn't get help when they needed it
Solution:
- Made a friendly chat box that pops up with a smiley face that says "Assistance"
- Created quick answer buttons for common questions like "What are your shipping details?" and "Track my order"
- Added a smart robot that can answer basic questions instantly without waiting
- Made customers fill in their name and email so real people can help with harder questions
- Set up automatic messages that can tell customers about sales and discount codes
Result:
- Customers get help right away instead of waiting
- People can quickly find answers to simple questions like shipping and returns
- More customers stay on the website because they feel supported
- The website owner doesn't have to answer the same easy questions over and over
Why this works: