One-line summary: "Smart chat helper that talks to customers and helps them find what they need"

Problem:

• Customers had questions but no one was there to help them right away
• People wanted to know about shipping, returns, and products but had to wait for answers
• Customers would leave the website because they couldn't get help when they needed it

Solution:

• Made a friendly chat box that pops up with a smiley face that says "Assistance"
• Created quick answer buttons for common questions like "What are your shipping details?" and "Track my order"
• Added a smart robot that can answer basic questions instantly without waiting
• Made customers fill in their name and email so real people can help with harder questions
• Set up automatic messages that can tell customers about sales and discount codes

Result:

• Customers get help right away instead of waiting
• People can quickly find answers to simple questions like shipping and returns
• More customers stay on the website because they feel supported
• The website owner doesn't have to answer the same easy questions over and over

Why this works: