Problem

• Shoppers had common doubts about payment options, delivery, and returns.
• Many first-time customers in Nepal lacked confidence in ordering bags online.
• Without clear answers, potential buyers were dropping off before checkout.

Solution

• Designed a collapsible FAQ section for easy scanning.
• Included top 5 most-asked questions (payment, shipping, delivery, return, support).
• Used simple, clear language with local context (e.g., COD, eSewa, Bank Transfer).
• Integrated FAQs directly under the product flow to reduce hesitation at checkout.

Result

• Customers had instant clarity without leaving the page.
• Improved trust for first-time online shoppers.
• Reduced abandoned carts by addressing common doubts upfront.

💡 This section helped bridge the gap between offline trust (physical store experience) and online confidence.

Desktop View:

Mobile View: