Problem:
Many online shoppers hesitate to trust new e-commerce brands, especially in markets like Nepal where scams and low-quality products are common. Customers want reassurance that there are real people behind the store.
Solution:
I introduced an Owner’s Welcome Video where the shop owner greets visitors personally, showcases authenticity, and invites them to explore. This bridges the gap between digital and physical presence, making the brand feel more personal and credible.
Result:
